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Can I remove a negative review?

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Reviews that meet our Content Guidelines cannot be edited or removed by holiday rental owners or property managers.

If you have received a negative review there are several steps that you can take to help manage that review.

Post an owner response
An owner response allows you to share the steps you have or will take to address your traveller’s concerns. Use the owner response to demonstrate your professionalism and attentiveness to your travellers. Illustrate your dedication to improving the traveler experience.

Ask past travellers to leave a review
Let the positive experiences of past travellers serve as a testament to the quality of your holiday rental property and business.