How do I read my payments report?
The payments report shows all transactions associated with a reservation paid through us so that you can track payments and refunds. The report includes payment history for paid, refunded, and partially refunded payments.
Payments Report Definitions
The unique transaction ID for a payment made toward a reservation at your property.
This is a unique reservation ID for each reservation. If the reservation has multiple payments or refunds, it will be the same for each of those payments as it is associated with the reservation.
Check In/ Check Out
The dates for the reservation.
Number of Nights
The number of nights for the reservation.
The site the traveller booked on. Not always present.
Your subscription model at the time of the booking. PPS means Paid Subscription and PPB means Pay-per-booking.
Date guest completed the payment.
Type of payment made toward the reservation (i.e. “Rent” or “Refund”).
Your property’s unique listing identifier on our website.
The name of your primary guest.
The method of payment the guest used to book the reservation.
This column contains the total charges associated with the reservation (rent and fees) being charged by you, which are deemed to be taxable. If rent is taxable, but a fee is not taxable; then this will contain only the taxable rental amount. If the fees are marked as Taxable, then this will be the sum of Rent plus those Taxable fees. This column includes the rental amount, additional guest fee, and user-defined fees marked as taxable, but does not include traveller products such as Property Damage Protection or damage deposit. This section will include nothing if the tax is marked as “included in amount”, “I do not collect tax”, or if your tax settings page shows that we are collecting and remitting taxes on the bookings at your rental property at pre-defined rates.
This column contains the total charges associated with the reservation (rent and fees) being charged by you, which are NOT taxable. If you do not define Tax, or if they have fees that are not marked as taxable, then the sum of those amounts will appear in this column. This section includes user-defined fees not marked as taxable, and damage deposit, as well as the rental amount and additional guest fee if the tax is marked “included in amount” or “I do not collect tax”. This section does not include traveller products such as property damage protection.
Paid By Guest
This column shows payment specific records and occurs for each payment and refund. Each transaction will have its own row. Rent payments will be positive and will list the amount the traveller paid on that payment record. (This will equal Taxable Revenue + Non-Taxable Revenue + Tax + Service Fee if the traveller makes one payment in full for the reservation.) Refund payments will be negative, with no revenue listed, and the amount shown is being paid to the traveller.
This column shows the amount the guest has paid for the rental minus the Service Fee.
Payable To You
This column is the amount that should be expected to be received as a final amount owed to the owner with all processing fees taken out. If you require a refundable damage deposit, the amount will be included in this column. Refundable damage deposits are held in escrow by your payment provider at the time of payment. If the damage deposit is refunded, the deduction will show as a separate transaction in the payment report.
This is the tax as defined in the Taxes and Fees section. This is either Tax (US), VAT Tax (EU), or Other Tax (optional) as set by the owner in the Taxes and Fees section.
This is the service fee amount that the traveller paid at the time of the first payment and collected by us.
The type of currency used to pay for the reservation.
The amount charged by the brand when a booking is made through our website. Commission only applies to pay-per-booking listings. The commission is captured on the first payment and is deducted from the first payment. However, we refund the commission on a per refund basis.
VAT on Commission
This is the Value Added Tax (VAT) that we pay on the pay-per-booking commission we charge in the EU. This is paid by the owner as a deduction from their booking.
Payment Processing Fee
Amount paid to our payment provider to process a credit card/eCheck payment transaction.
This is the amount that is to be expected to be directly deposited to your account minus the Payment Processing Fee and Service Fee. If you require a refundable damage deposit, the amount will be included in this column. Refundable damage deposits are held in escrow by your payment provider at the time of payment. If the damage deposit is refunded, the deduction will show as a separate transaction in the payment report. If you claim damage against some or all of the damage deposit those funds will be deposited to your account.
This is the original refundable damage deposit amount paid by the traveller on the transaction.
Stay Tax We Remit
This is the amount of Stay, or Lodging, Tax that we collected and remitted. Property owners are responsible for any taxes associated with renting their property, but some jurisdictions require us to collect and remit lodging tax for online bookings.
Stay Tax You Remit
This is the amount of Stay or Lodging, Tax you are responsible for remitting to your local jurisdiction.