How far in advance of my stay will I receive check-in details?
If the Owner has enabled the Mobile Hospitality app and entered the check-in details information into the app, you will receive check-in details via the app 7 -14 days prior to your stay.
Check in details include the property address, access instructions and additional information about the property and your stay.
If the owner has not enabled the Mobile Hospitality app they should contact you prior to your stay with check-in details.
If you have not received this information we recommend that you contact the property owner.
You may find the owner’s contact details by logging into My trips selecting your upcoming trip. You may see the option to message the property owner and see their telephone number. You can also check your booking confirmation email for contact details.
If you cannot get through to the owner please contact the customer support team. If your check in date is more than 48 hours away we will first try to contact the property owner via email on your behalf. In the meantime please do keep trying to contact them. If you have still not been contacted by owner or if you are due to check into the property in less than 48 hours please contact our customer support team and we will continue to assist you.