What do I do if a traveler threatened me with a negative review in order to receive compensation?
Reviews are an important part of a listing and help travellers make informed decisions about the property and the booking experience the owner provides.
All content related to reviews must meet our Content Guidelines. These guidelines expressly prohibit extorting owners/managers or travellers for money or any other consideration.
Under these guidelines, the following are true:
- Travellers cannot threaten to use a review against an owner to obtain refunds or additional compensation.
- Owners cannot mandate a review in exchange for refunds or ask the traveller to revise a review for compensation.
Easy Holiday Rentals has the right to suspend or terminate your account if these guidelines are not appropriately met.
If you feel that you have experienced extortion, please contact our Customer Support Team by clicking Contact Us at the bottom of the page.
After reviewing the correspondence you provide, we will notify you as to whether or not a violation of the Content Guidelines has occurred.