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What is the policy on surveillance devices at a property?

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We’re committed to protecting the privacy and security of our partners and travellers. Our surveillance policy is outlined below. Any violation of this policy may result in removal from our platform.

  • Partners are not allowed to have surveillance devices anywhere inside of a property. A surveillance device is anything that captures photos, audio recording, videotaping, geolocation tracking, data mining, and the logging or monitoring of data on the internet. Smart devices such as Alexa and other similar technology are an exception, so long as they are disclosed on your listing and the traveller can deactivate the device during their stay.
  • Devices cannot be used to capture any Personally Identifiable Information (PII) inside the home or property. This includes any data or content that could get used to distinguish or trace someone’s identity.
  • Surveillance devices such as security cameras and smart doorbells are allowed when they are placed outside of the rental property. Surveillance devices placed outside of a property must be used for security purposes only. This applies to any surveillance device that the partner has access to, owns, and/or operates, and not where travellers would reasonably expect privacy. Any data captured on these devices should get erased or deleted when it is no longer necessary.
  • Surveillance or capture of any content is not allowed by our users without the other’s knowledge or consent. Consent includes any agreement between partners and travellers through our platform.
  • You should disclose the location of any surveillance devices on your listing. Once a traveller books your property, you will need to disclose the physical location and the coverage area of any devices. The coverage area is considered the physical area being captured or the digital information a device can capture and/or record. Photos alone do not qualify as disclosure.
  • You may have a noise monitoring device in order to address potential noise complaints from neighbours as long as you let travellers know in advance by disclosing on your listing. A noise monitoring device should measure only the sound level and should not be able to capture private conversations. If you have a noise monitoring device, be sure to clearly state your expectations regarding parties and other behaviour in your House Rules.
  • In some jurisdictions, it is possible that placing a surveillance device inside a vacation home violates laws, while other jurisdictions may allow it. We are working hard to build a safe and trusted environment for travellers and owners. Physical and digital privacy is a very important piece of trust. For this reason, we require you to comply with our policy even if your local laws are less restrictive.