What is the service fee?
The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees, paid by the traveller. This fee helps cover the cost of secure transactions, product development, and 24/7 customer service. Additionally, when a traveller pays through our site, they are eligible for the Book with Confidence Guarantee.
The service fee amount varies. Generally, the higher the reservation amount, the lower the percentage of the service fee. A value-added tax is charged on the service fee where required by local regulations.
Service fee refunds
Owners and property managers do not have the ability to discount or waive the service fee. If the booking is cancelled and fully refunded per the owner’s cancellation policy, the service fee will automatically be refunded.